Havening Training – Terms & Conditions

By purchasing a place in the Havening Training, you agree to the following terms in full.

 

About Jenesis

Jenesis is the training arm of Jentle. References to Jenesis and Jentle within these terms refer to the same organisation and trading entity. Your contract is with Jentle.

 

Refunds & Transfers

  • A full refund will be issued if requested by email 14 days before the training start time.
  • Tickets are non-transferable. In exceptional circumstances, a one-time transfer to a future training may be requested by email no later than 7 days before the training start time, subject to availability and at Jenesis’ sole discretion.
  • Jenesis reserves the right to refuse entry to a training, reschedule, or cancel. Should this happen, a full refund will be given.

 

Attendance

  • Full attendance for the duration of the training is required.
  • If you do not attend, arrive late, leave early, or attend only part of the training, your ticket is considered used and no refund will be issued.

 

Recording & Replay

  • If your training is online, the training will not be recorded for marketing purposes, but Jenesis reserves the right to use recordings in future training products.
  • When the training is online, the replay will be provided only to those who attend the full live training.
  • Live attendance is required to experience the training fully.

 

Technology Requirements

  • Participants are responsible for ensuring a stable internet connection and access to Zoom.
  • Technical difficulties on the participant’s end do not qualify for refunds.

 

Certification

Purchasing a place on this training does not guarantee certification or practitioner status.

  • Certification requires completion of all required training hours, submission of case studies to a professional standard consistent with Havening as taught and as laid out in trainer feedback, active engagement with all provided learning materials, and demonstration of competency as assessed by the trainer.
  • Where the trainer has reasonable doubt about a student’s suitability to practise, they reserve the right to request further evidence of competency before progressing.
  • Jenesis reserves the right to withhold, defer, or decline certification if requirements are not met, if further evidence requested is unsatisfactory, or if the trainer has ongoing concerns about a student’s readiness or suitability to practise safely and ethically.
  • The trainer’s assessment of readiness for certification is final and is not subject to appeal.

 

Engagement Requirements

  • Students are expected to log in to and engage with all provided learning materials, including portals, PDFs, and resource libraries.
  • Case studies must be submitted within the timeframes agreed at the start of training.
  • Students are expected to attend and participate in scheduled sessions and practice groups.
  • Where engagement is consistently absent, Jenesis reserves the right to pause or end the training relationship. In such cases, fees already paid are non-refundable.

 

Scope of Practice

  • Students who have not yet received certification may not represent themselves as Havening Practitioners, use the Havening name in a professional or promotional capacity, or deliver Havening sessions to clients in a paid or formal context.
  • This applies for the duration of training and until certification is formally confirmed in writing by Havening Techniques® Headquarters.
  • Breach of this clause will result in immediate termination of the training relationship without refund. Jenesis will report the breach to Havening HQ, who reserve the right to permanently withdraw your eligibility to certify or practise under the Havening name.

 

Conduct & Removal

  • If your behaviour is deemed disruptive to other participants by the trainer, you will receive one warning. If the behaviour continues, you will be asked to leave and your ticket will be forfeited. No refund will be issued in these circumstances.
  • Jenesis reserves the right to remove or refuse access to any participant whose behaviour is inconsistent with the Jenesis Student Agreement.

 

Student Agreement

By purchasing this training, you also agree to the Jenesis Student Agreement, which forms part of these terms and conditions. The Student Agreement covers community conduct, confidentiality, engagement expectations, and scope of practice. A copy is available at [INSERT LINK]. Failure to comply with the Student Agreement may result in removal from the training without refund, at the trainer’s discretion.

 

Disclaimer

  • This training is for educational and personal development purposes only. It is not a substitute for medical or psychological treatment.
  • By attending, you agree to take full responsibility for your wellbeing and to practise within your own personal and professional scope of practice.

 

Cancellation & Limitation of Liability

  • Jenesis reserves the right to arrange for another qualified trainer to deliver or complete any training session without notice.
  • In the event that Jenesis needs to reschedule or cancel a training entirely, participants will be offered either a transfer to a future training date or a transfer to another qualified trainer, at Jenesis’ sole discretion. No refunds will be issued in these circumstances.
  • Jenesis’ liability is limited to one of these remedies and does not extend to any additional costs incurred by the participant, including but not limited to travel, accommodation, or loss of earnings.
  • To the fullest extent permitted by law, Jenesis and its trainers accept no liability for any loss, damage, or harm — financial, emotional, professional, or otherwise — arising from participation in, or inability to participate in, any training. Participation is entirely at the student’s own risk.

 

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, regardless of the participant’s country of residence or the location from which the training is accessed.

 

Acknowledgement

By completing your purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions in full, including the Jenesis Student Agreement referenced above.